Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- It must be unworn or unused, with tags
- It must be in the original packaging
- You must provide a receipt or proof of purchase
To start a return, contact us at:
admin@trendora.gmcarworks.com
Returns must be sent to:
[INSERT RETURN ADDRESS]
If your return is accepted, we will send you:
- A return shipping label
- Instructions on how and where to send your package
⚠️ Items sent back without first requesting a return will not be accepted.
For any return-related questions, contact us at:
admin@trendora.gmcarworks.com
Damages and Issues
Please inspect your order upon arrival.
If your item is:
- Defective
- Damaged
- Incorrect
Contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have any questions about your item, please contact us before purchasing.
Exchanges
The fastest way to get what you want is to:
- Return your current item
- Once approved, place a new order
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Conditions:
- Item must be unused and in original packaging
- Tags must be intact
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.
If approved:
- Your refund will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at:
admin@trendora.gmcarworks.com
Need Help?
For any questions regarding returns or refunds, contact us at:
admin@trendora.gmcarworks.com
